Terms and Conditions


These terms and conditions apply to all transactions between naturalwinedealers.com. and the users of the internet service (hereinafter referred to as “online shop”). The customer’s order constitutes a binding offer. The acceptance of the customer’s offer by naturalwinedealers.com takes place by factual delivery of the ordered goods. naturalwinedealers.com is entitled to refuse an order without stating reasons. By placing the order, the customer assures that this or the recipient of the goods is older than 18 years.

Leagal framework:

The use of the online shop is only permitted to legal persons of legal age. The use is self-responsible. Orderers guarantee that they only disclose correct data and their true identity.


You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must contact us

Rafael Peil

Josef Mayburger Kai 72a

5020 Salzburg



by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample withdrawal form, which is not required.

To maintain the cancellation period, it is sufficient to send about the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you the selling price (the delivery costs borne by the buyer) immediately and at the latest within fourteen days from the date on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We can refuse the refund until we get the goods back or until you get the goods back

That you have returned the goods, whichever is the earlier. “

You have the goods immediately and in any event not later than fourteen days from the date on which you inform us of the revocation of this contract, to us or to [here, where appropriate, the name and address of the person authorized by you to receive the goods Insert person] or return. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the condition and functioning of the goods. Form revocationTemplate- revocation form

Data protection:

The provisions of data protection in the current version of the DSG and TKG are complied with.
The user agrees that the data provided by naturalwinedealers.com stored and processed.
naturalwinedealers.com takes the protection of users’ privacy very seriously. The given data will be treated confidentially and will not be passed on to third parties.

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, please be aware that if you do this you may not be able to use the full functionality of this website. This statement was provided by ithelps.at.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The data collection and storage can be contradicted at any time with effect for the future. In view of the discussion about the use of analysis tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension “_anonymizeIp ()” and therefore IP addresses are only shortened processed in order to exclude a direct personal reference

Cookie Policy

In common with most websites, we use cookies. This page sets out why and how we do so.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and we use them for storing sessions and authenticating users. As a result, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Payment Processing:

If a purchase contract is reached via the online shop, naturalwinedealers.com sends the buyer an invoice. The user is obliged to pay the invoice amount within 14 days to the specified account. After receipt of payment the buyer receives the ordered goods to the address given by him or her. naturalwinedealers.com reserves ownership of all goods until complete payment of the purchase price including ancillary charges.


Warranty claims assume that defects naturalwinedealers.com be notified immediately, and that recognizable defects immediately upon receipt, hidden defects after discovery, and on presentation of the opened goods and original invoice. For reasons of taste, commercial or minor, technical deviations of quality, quantity, color, size, weight, equipment or design are neither warranty defects nor non-performance of the contract.

Additional Alcohol Taxes:

naturalwinedealers.com is not responsible for extra alcohol taxes, that might occur. Please check with your local customs whether to declare and pay extra taxes.

Return policy:

The orders that are returned to Natural Wine Dealers due to unclaimed situations, will be charged for all the shipping costs involved.  These costs will be deducted from the refund value.