Free delivery to most EU countries
Scroll down to see the conditions for your country
- We work mostly with Austrian Post - In some countries the hand it over to DHL or other delivery companies
- You will be provided with a tracking link to follow your parcel;
- The bottles are packed in special wine cartons and every package is insured;
- The Austrian Post delivers CO2 neutral.
If there is a problem and your parcel needs to be returned, get in touch with us. After assessing the issue we will provide for a return label. Once the package reaches our warehouse we will proceed for a possible refund. (note that the content must be in the same conditions you received it).
Return due to unclaimed package or incorrect shipping address
If a package is returned to us because the provided address was incorrect or because it was not picked up in time from a pickup location, we do not cover the shipping or return costs.
In this case, you have two options:
1. Reshipment
We are happy to resend the wines to a corrected address – however, you will need to cover the shipping costs again.
2. Refund
Alternatively, we can refund your purchase – minus the original shipping costs and any return fees (which may be higher than the initial shipping costs).
Orders with a delivery address in the United Kingdom will be sent with Austrian Post. It is then handed over to Parcel Force/Royal Mail. Before you can receive the package, you will get contacted via email or a message on your phone by parcel force to pay the UK VAT, excise duty and £12 per package as an administrative cost fee from parcel force. For more details scroll the page.
Shipping
Sustainable Wine Shipping Across Europe & Beyond
We ship CO₂ Neutral via Austrian Post. Every bottle is carefully packed in specialised, recyclable insured wine cartons, ensuring your natural wines arrive safely and sustainably.
🎉 FREE SHIPPING to most EU countries with an order value over 199€ — and for Austria & Germany, enjoy free natural wine delivery over 99€!
🏠 Home Markets
| Country | Order value under 99€ |
Order value over 99€ BEST VALUE |
Delivery Time |
|---|---|---|---|
| Austria 🇦🇹 | 6,90 € | FREE | 1–3 business days |
| Germany 🇩🇪 | 9,90 € | FREE | 2–4 business days |
🇪🇺 European Union
| Country | Order value under 99€ | Order value between 99€ and 198,99€ |
Order value over 199€ BEST VALUE |
Delivery Time |
|---|---|---|---|---|
| Belgium 🇧🇪 | 15,00 € | 7,50 € | FREE | 3–6 business days |
| Bulgaria 🇧🇬 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Croatia 🇭🇷 | 15,00 € | 7,50 € | FREE | 3–4 business days |
| Cyprus 🇨🇾 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Czechia 🇨🇿 | 15,00 € | 7,50 € | FREE | 3–4 business days |
| Denmark 🇩🇰 | 15,00 € | 7,50 € | FREE | 3–6 business days |
| Estonia 🇪🇪 | 15,00 € | 7,50 € | FREE | 4–8 business days |
| Finland 🇫🇮 | 19,00 € | 9,50 € | FREE | 4–6 business days |
| France 🇫🇷 | 19,00 € | 9,50 € | FREE | 4–6 business days |
| Greece 🇬🇷 | 15,00 € | 7,50 € | FREE | 4–9 business days |
| Hungary 🇭🇺 | 15,00 € | 7,50 € | FREE | 3–5 business days |
| Ireland 🇮🇪 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Italy 🇮🇹 | 15,00 € | 7,50 € | FREE | 3–5 business days |
| Latvia 🇱🇻 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Lithuania 🇱🇹 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Luxembourg 🇱🇺 | 15,00 € | 7,50 € | FREE | 4–6 business days |
| Malta 🇲🇹 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Netherlands 🇳🇱 | 15,00 € | 7,50 € | FREE | 3–5 business days |
| Poland 🇵🇱 | 15,00 € | 7,50 € | FREE | 3–4 business days |
| Romania 🇷🇴 | 15,00 € | 7,50 € | FREE | 4–7 business days |
| Slovakia 🇸🇰 | 15,00 € | 7,50 € | FREE | 3–4 business days |
| Slovenia 🇸🇮 | 15,00 € | 7,50 € | FREE | 3–4 business days |
| Spain 🇪🇸 | 15,00 € | 7,50 € | FREE | 4–9 business days |
| Sweden 🇸🇪 | 15,00 € | 7,50 € | FREE | 4–6 business days |
|
Portugal 🇵🇹 (Flat-rate per box): 1–18 bottles: 19,90 € | 19–36 bottles: 39,80 € | 37–54 bottles: 59,70 € | Delivery: 4–9 business days No free shipping available for Portugal |
||||
🌍 International Shipping
| Country | Order value under 99€ | Order value between 99€ and 198,99€ | Order value over 199€ | Delivery Time |
|---|---|---|---|---|
| United Kingdom 🇬🇧 | 25,00 € | 12,50 € |
FREE |
3–8 business days |
| Switzerland 🇨🇭 | 19,00 € | 9,50 € | FREE | 3–5 business days |
| Japan 🇯🇵 | 1–18 btl: 59,00 € | 19–36 btl: 118,00 € | 37–54 btl: 177,00 € | 5–10 business days | ||
| United States 🇺🇸 | Currently unavailable due to US customs tariff situation. Check back soon for updates. | |||
Our Shipping Box Sizes
To ensure the safest transport and minimize packaging waste, we recommend filling these specific box sizes whenever possible. For orders exceeding 18 bottles, your shipment will be safely divided into multiple boxes.
📦 Important Shipping Information
EU Deliveries
VAT is included in all EU prices. If you live in a country where your government's law may require additional taxes or duties for receiving alcohol (e.g., Sweden or Finland), you as the customer are responsible for declaring this. By purchasing wines from Natural Wine Dealers, you assume full responsibility for deciding whether to declare and pay additional taxes on your wines, and accept that Natural Wine Dealers will not pay any such charges, if any.
🇬🇧 United Kingdom (Post-Brexit)
Buy at net prices! Austrian VAT is automatically deducted for UK orders. You'll pay UK VAT, excise duty, and a £12 Parcel Force handling fee before delivery.
- UK VAT: 20% standard rate (~£17.30 for orders over €100)
- Excise duty: ~£2.30 per bottle
- Parcel Force handling fee: £12 per package (up to 18 bottles)
Parcel Force will contact you via email or SMS with a 17-digit reference number to pay online or at their offices. Delivery proceeds once payment is confirmed.
🇨🇭 Switzerland & 🇯🇵 Japan
Taxes and duties are not included and are the customer's responsibility.
Questions?
Contact us at info@naturalwinedealers.com
